Trend Jadeed, operating in the United Arab Emirates, aims to ensure customer satisfaction with every purchase. This Return and Refund Policy outlines the conditions under which returns and refunds are accepted and processed.
Eligibility for Returns
Customers may request a return if the product received is damaged, defective, or incorrect. To be eligible, the item must be unused, in its original condition, and returned in the original packaging. Requests for returns should be made within a reasonable timeframe after delivery.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene reasons, customization, or other specific conditions. Any such restrictions will be communicated at the time of purchase or product listing.
Return Process
To initiate a return, customers must contact us at trendjadeed99@gmail.com with their order details and reason for return. Once the request is reviewed and approved, instructions for returning the item will be provided. Customers are responsible for ensuring the product is securely packaged for return shipping.
Refund Policy
Refunds will be processed once the returned item is received and inspected. If approved, the refund will be issued using the original payment method. Processing times may vary depending on the payment provider and banking procedures.
Shipping Costs for Returns
Shipping costs for returning items may be the responsibility of the customer unless the return is due to an error on our part, such as a damaged or incorrect product. Original shipping fees are generally non-refundable unless otherwise stated.
Late or Missing Refunds
If you have not received your refund within the expected timeframe, you should first check with your bank or payment provider. If the issue persists, you may contact us for further assistance.
Exchanges
Exchanges may be offered for defective or damaged items, subject to product availability. Customers must follow the same return request process to initiate an exchange.
Changes to This Policy
Trend Jadeed reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting or communication.
Contact Us
If you have any questions regarding returns or refunds, please contact us at trendjadeed99@gmail.com. We will make reasonable efforts to assist you promptly.